So a well known mobile phone provider has a pile of our GPRS enabled devices. They have been, erm, less than perfect in terms of QOS. The devices are fine, the company has not. A migration was in order. Obtaining the code to change over to another company was childs play. Unfortunately, said company BARRED all the phones first, migrated the telephone numbers using the PUK code and mistyped each one.
Funnily enough, every single device stopped working!
Even less funny was that my department were brought on the case after they all failed. We had to pick through the issues, find the problem, work out which company to call, find contacts at those companies, attempt to resolve them without resorting to name calling and also field calls from rather unhappy users. All senior.
New company helped where possible, chasing old company to get things back to rights. "Let's get you up and working with"
Old company took that to mean "Get half the devices going, bar the rest again, migrate them to the new company and wash your hands of the entire escapade".
Downtime? Nearly 2 working days.
Cost to the company? Stress to Senior Management during overseas trips.
Cost to the department? Phone calls all day trying to sort out the mess.
Resolution? Eventually.
The next migration away from that company can be done while I'm on holiday. Because my mobile is with someone else...
Here endeth the rant.
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