Deciding that the ISP in question was not going to be helpful, Mother has now decided to get on Tinterweb thingy using next door's wireless connection (with permission). Off to a store to buy a Belkin wireless PCI card and £25 later it gets installed into the computer.
Now of course I'm not there to install it but instructions are followed and still it does not work. Turns out it doesn't work under Vista. However, to the rescue comes a technical, credible and friendly lass from Belkin Tech Support. She watching Mother through the compatibility wizard in Vista and whilst she could not stay online all the way through the process (they presumably therefore have a call logger and need to hit targets), she was excellent help.
Way to go Belkin Tech Support.
Yikes, saying nice things about Tech Support. Quick, pass the wine.
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